A family-led cremation network for families & communities
DFS Memorials was founded in 2012 by Nicholas and Sara Marsden-Ille — a husband-and-wife team whose perspective on the North American funeral industry was shaped by an unusual background.
Both originally from the United Kingdom, Nicholas and Sara grew up in a country where cremation has been the dominant form of disposition since the late 1960s. By the mid-1990s, when most American families still chose burial, the UK cremation rate had already passed 70%.
The cultural normalization of cremation, the existence of low-cost direct cremation as a mainstream option, and the practice of holding memorial services on the family’s own time and terms — all of this was simply how end-of-life arrangements worked in the country they grew up in.
After a family loss in 1999 and the revelation of corporate death care, UK Funerals Online was born first, but as Nicholas spent years growing up in America, it became clear that the U.S. (S.C.I. homeland) deserved its own domain.
In 2003, Nicholas launched US Funerals Online, an independent consumer information resource designed to help American families understand the often-opaque funeral industry. The site quietly grew throughout the 2000s, focusing on educational content on funeral planning, consumer rights under the FTC Funeral Rule, and the basic mechanics of arranging a funeral in the United States.
Then came the recession of 2008.
In the wake of the financial crisis, search patterns on US Funerals Online changed sharply. Families were no longer looking for general funeral planning advice — they were searching for “cheap cremation,” “how to save money on a funeral,” “lowest cost cremation,” and increasingly specific cost-related queries.
The recession had turned funeral costs from an uncomfortable topic into an urgent one. And the US cremation rate, then sitting at around 35%, was rising rapidly. Between the search data, CANA’s projections, and the founders’ own knowledge of the UK trajectory, the direction of travel was clear: cremation was not just an alternative — it was the future of North American end-of-life care.
In 2012, Nicholas and Sara launched DFS Memorials specifically to meet that emerging demand. The thesis was simple: as more American and Canadian families chose cremation, more of them would want fast, transparent, affordable access to local providers — without the markups, upsells, or pressure of traditional funeral homes.
By building a vetted network of independent, locally-owned cremation providers committed to fixed, published pricing, DFS Memorials could help families do quickly and easily what was already routine in the UK and increasingly normal in Canada: arrange a simple, dignified, affordable cremation, then memorialize their loved one in their own way and on their own terms.
Fourteen years later, the trajectory has unfolded as the data predicted. The US cremation rate has climbed from 35% in 2008 to 63.4% in 2025 and is projected to reach 82.3% by 2045. Canada is already at 77.4% and continuing to climb. DFS Memorials now serves families across 42 US states and 3 Canadian provinces, with a network of 80+ vetted providers offering direct cremation from $795.
The vision that began as an observation from US Funerals Online — that the North American funeral industry was about to undergo the same transformation the UK had already completed decades earlier — has become the daily reality of how an increasing number of families approach end-of-life care.
If 2008 set the trajectory, the COVID-19 pandemic accelerated it dramatically. As public health restrictions through 2020 and 2021 limited or outright prohibited the gatherings at the heart of a traditional funeral, families across the United States and Canada suddenly found themselves unable to hold the wakes, viewings, and graveside services they had always assumed would be part of saying goodbye. With ceremony no longer possible in the immediate aftermath of a death, direct cremation — in which the body is cremated simply and respectfully, leaving the family free to memorialize their loved one later, on their own terms — became not just a cost-conscious choice but, for many, a practical necessity. For a great number of families, the pandemic was the first time they had ever encountered direct cremation at all; many had never heard the term before, let alone considered it as an option. Having discovered how affordable, flexible, and dignified the approach could be, a great many never looked back — and the surge in demand propelled the direct cremation market years ahead, cementing it as a mainstream choice rather than a little-known alternative.
Our DFS Story.